Refund & Return Policy
Last Updated: 04 December 2025
This policy governs returns, refunds, and exchanges for purchases made on https://onsus.store/ operated by SARK FILING INDIA PRIVATE LIMITED.
By placing an order, you agree to the terms mentioned below.
1. Return Eligibility Window
Customers may request a return within 7 days of receiving the product.
Return requests submitted after this period may not be accepted.
2. Conditions for Return Acceptance
A product will only be eligible for return if:
It is unused and unwashed
Original tags are intact
Original packaging is preserved
The item is in the same condition as delivered
3. Items Not Eligible for Return
Certain categories are strictly non-returnable:
Innerwear or hygiene-related products
Customized or personalized items
Products marked as “Final Sale” or “Non-Returnable”
4. Exchange Policy
We provide exchange support under specific conditions:
Eligible exchange cases include:
Damaged product delivered
Defective item received
Wrong product delivered
Size-related issues (subject to stock availability)
Exchange requests must also be raised within 7 days of delivery.
5. Refund Processing Rules
Once a returned product is received:
Step 1: Inspection
The item will undergo quality verification.
Step 2: Approval Decision
You will be informed whether your refund is approved or rejected.
Step 3: Refund Issuance
If approved:
Refund will be processed to the original payment method
Processing time is typically 3–5 working days
Important notes:
Bank processing delays may apply
Shipping charges (if any) are non-refundable
6. Return / Exchange Request Process
To initiate a request:
Email us with your Order ID and issue details
Our team will verify and provide instructions
Return pickup or self-shipping instructions will be shared
Product must be returned for verification before approval
7. Customer Support Assistance
For any assistance related to returns or refunds:
Emails:
info@onsus.store
sarkfilingindia@gmail.com
Phone: +91 7204916419
8. Contact Information
SARK FILING INDIA PRIVATE LIMITED
Address:
G-79, Shop No-211, Kh Kh-73
Main Bajar Gupta Complex
Near Walia Nursing Home
Lakshmi Nagar, New Delhi
East Delhi, Delhi – 110092
India
Registered Entity:
SARK FILING INDIA PRIVATE LIMITED
