At Onsus, operated under SARK FILING INDIA PRIVATE LIMITED, we value your trust and are committed to providing high-quality fashion products and excellent customer service. Below is our Refund & Return Policy for a smooth and transparent shopping experience.
🔁 Returns
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Return Period: You can return items within 7 days from the date of delivery.
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Condition Required: Returned items must be unused, unwashed, with original tags and packaging intact.
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Non-returnable Products: Innerwear, personalized/customized items, and items marked as final sale are not eligible.
💸 Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection.
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Approved refunds will be initiated to your original payment method within 5–7 working days.
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Please note: Shipping charges (if applicable) are non-refundable.
🔄 Exchanges
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We offer free exchanges in case of damaged, defective, or incorrect items.
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Exchange requests must be made within 48 hours of receiving the product.
🚚 How to Initiate a Return or Exchange
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Contact us at info@sarkfiling.com with your Order ID and the reason for return.
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Our support team will guide you through the return pickup or manual shipping process.
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Once we receive the returned product and approve the condition, we’ll process the refund or send a replacement.
📞 Need Assistance?
For any queries, please contact:
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Email: info@sarkfiling.com
- Mobile : +91 7204916419
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Address: Shop No. 211, Gupta Complex, Main Bazar, Near Walia Nursing Home, Laxmi Nagar, East Delhi, Delhi – 110092
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Company Registered Name: SARK FILING INDIA PRIVATE LIMITED
