Refund & Return Policy
Last Updated: 04 December 2025
At SARK FILING INDIA PRIVATE LIMITED, we value your trust and are committed to providing high-quality fashion products and excellent customer service. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are processed.
By placing an order on https://onsus.store/, you agree to the terms described in this policy.
🔁 Returns
Return Period:
You may request a return within 7 days from the date of delivery of the product.
Condition Required:
To be eligible for a return, the product must:
Be unused and unwashed
Have original tags attached
Be returned in the original packaging
Be in the same condition as received
Non-Returnable Products:
The following items are not eligible for return:
Innerwear and hygiene-sensitive items
Personalized or customized products
Items marked as Final Sale or Non-Returnable
🔄 Exchanges
We offer free exchanges in the following cases:
Damaged product received
Defective item
Incorrect product delivered
Size exchange (subject to availability)
Exchange Request Timeline:
Exchange requests must be made within 7 days of delivery, aligning with the return eligibility period.
Requests made after this period may not be accepted.
💸 Refunds
Once we receive the returned item, it will undergo a quality inspection.
After inspection:
You will be notified of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 3–5 working days.
Please note:
Shipping charges (if applicable) are non-refundable.
Refund processing time may vary depending on your bank or payment provider.
🚚 How to Initiate a Return or Exchange
To request a return or exchange:
Email us with your Order ID and reason for return/exchange.
Our support team will guide you through the pickup or self-shipping process.
Once the returned product is received and verified, we will process your refund or dispatch a replacement.
Email:
info@onsus.store
sarkfilingindia@gmail.com
📞 Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Emails:
info@onsus.store
sarkfilingindia@gmail.com
Phone:
+91 7204916419
Address:
G-79, Shop No-211, Kh Kh-73
Main Bajar Gupta Complex
Near Walia Nursing Home
Lakshmi Nagar, New Delhi
East Delhi, Delhi – 110092
India
Registered Entity:
SARK FILING INDIA PRIVATE LIMITED
